We provide 3 managed packages which support our dedicated server range. Our packages are designed to provide entry level platform and managed support or if you require more configuration or support we can provide a mid or premium level package. These varying levels of managed services enable businesses and I.T administrators to utilise servers without having the responsibility of managing them.
To add our managed service onto your account please contact our sales team on 0800 644 0015 or e-mail:
Sales@dreamservers.uk.com or if you have a dedicated server you can upgrade via your control panel.
Managed Server Package 1
- 30 Minute Ticket Response Time
- Provide customer with a true 24/7/365 priority technical support service
- technical support service
- Real Time Bandwidth Monitoring
- Remote Reboot Switch
- Operating System Re-Installs
- RDP Access
- Technical Support
- Remove or secure default operating system users and groups
- Setup and verify our 24/7 service monitoring for your dedicated server
- Regularly test server hardware to replace parts before failure or end of life
- Configure / Manage Software Firewall
- Configure / Manage Anti-Virus
Managed Server Package 2
- 30 Minute Ticket Response Time
- Provide customer with a true 24/7/365 priority technical support service
- Real Time Bandwidth Monitoring
- Remote Reboot Switch
- Operating System Re-Installs
- RDP Access
- Technical Support
- Remove or secure default operating system users and groups
- Setup and verify our 24/7 service monitoring for your dedicated server
- Regularly test server hardware to replace parts before failure or end of life
- Configure / Manage Software Firewall
- Configure / Manage Anti-Virus
- Configure Smartd, a hard disk failure early warning system
- Install software licences as necessary and verify/validate server
- Install any security patches or critical updates immediately as they become available
- Perform a full monthly audit of your dedicated server and services.
- Maintain all hosted software is the latest compatible version for your needs
- Provide customer with any 'additional' administrative requirements or customisations
- Manage Server Backups
Managed Server Package 3
- 30 Minute Ticket Response Time
- Provide customer with a true 24/7/365 priority technical support service
- Real Time Bandwidth Monitoring
- Remote Reboot Switch
- Operating System Re-Installs
- Technical Support
- Remove or secure default operating system users and groups
- Setup and verify our 24/7 service monitoring for your dedicated server
- Regularly test server hardware to replace parts before failure or end of life
- Configure / Manage hardware Firewall
- Configure / Manage Anti-Virus
- Configure Smartd, a hard disk failure early warning system
- Install software licences as necessary and verify/validate server
- Install any security patches or critical updates immediately as they become available
- Perform a full monthly audit of your dedicated server and services.
- Maintain all hosted software is the latest compatible version for your needs
- Provide customer with any 'additional' administrative requirements or customisations
- Manage Server Backups
- Remove un-necessary operating system software and packages
- Modify system permission to secure default directories
- Audit all software and services for updates and security patches
- Monitoring services and performance 24/7 to ensure server is performing correctly.
- Perform a full monthly security audit to detect any possible weaknesses
- Tweak configuration files to ensure optimal server performance at all times
- Review server logs, monitors and trend graphs and action any required adjustments
- Report / Monitor System for alerts, errors, Virus attacks, uptime of server, Storage space
- Install and configure applications and software
If you require any additional information or pricing plans on our managed servers please contact our sales team on 0800 644 0015 or e-mail:
Sales@dreamservers.uk.com
